General Terms & Conditions

Please read these Terms and Conditions carefully before purchasing or using any of our services. By using Cloud Acropolis services, you agree to comply with all applicable terms, policies and regulations.

General Rules of Conduct

  • Customers must comply with all applicable local and international laws.
  • Services may not be used for illegal, abusive or harmful activities.
  • Cyber attacks, malware distribution and unauthorized access are strictly prohibited.
  • Customers are responsible for maintaining backups of their own data.
  • Cloud Acropolis reserves the right to suspend services that threaten platform security or stability.
  • Identity verification may be requested where required.

No Spam Policy

Cloud Acropolis maintains a strict zero-tolerance policy against spam, unsolicited emails, bulk messaging and abusive communication practices.

Any account found violating this policy may be suspended or terminated without prior notice.

Website & Server Content

Hosted content must not contain illegal material, malicious software, phishing pages, or any content that negatively impacts our infrastructure or other customers.

Service Suspension

In the event of violations affecting the security, integrity or reliability of our infrastructure, Cloud Acropolis reserves the right to suspend or terminate the service in accordance with these Terms.

Payment Policy

Invoices are issued according to the selected billing cycle. Payment must be completed within the specified due date to avoid service suspension.

Monthly Service Level Agreement

ClassA
Availability99.97%
# of Interrupts / month4
Ownership Within (min)15
Resolution (hours)4
Application Cloud Servers, NAS2, SAN2, All Applications, MNSS, Colocation, Network Connectivity (Internet & Local Connectivity)
TypeProduction
MeasuredYes, From the 2nd week
Inception DateDate of Service Delivery
Prime Time 1Saturday 00:00 AM – Friday 11:59 PM (Local Time)
Prime Time 2-
Minor Change WindowOutside Service Hours
Major Change WindowSaturday 12:00 AM – 6:30 AM
Backup-
Recovery PointN/A
Dark Freeze WindowTwice a year during National Holidays (Rotating)

Infrastructure Availability

Service Coverage Target Committed Max Downtime (Hours/Year)
Power - Electricity 24×7 100% 99.98% 1h 45m
Air Conditioning 24×7 100% 99.98% 1h 45m
Environment Monitoring 24×7 100% 99.98% 1h 45m
Physical Security 24×7 100% 99.98% 1h 45m
CSP Infrastructure 24×7 100% 99.98% 1h 45m
Internet Connectivity 24×7 100% 99.98% 1h 45m
Need Assistance?
If you have any questions regarding these Terms of Service, please contact our support team before purchasing any service.
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